Refund policy
At Cam-Ora, we take pride in the quality and craftsmanship of our products and want you to be completely satisfied with your purchase.
1-Year Craftsmanship Guarantee: beyond your return window, every Cam-Ora piece is covered by a 1-year guarantee against manufacturing defects. If a seam or stitch fails under normal use within a year of purchase, we will repair or replace it free of charge — contact us at info@cam-ora.com.
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
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Be unused, unworn, and in its original condition.
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Be returned with its original packaging, tags, and accessories.
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Include proof of purchase or your order confirmation.
To request a return, please contact us at info@cam-ora.com within the 14-day return period before sending the product back.
Returns sent without first requesting a return may not be accepted.
Once your return request is approved, we will provide you with instructions on how and where to return your item.
Return Shipping
Change of mind: if you return an item because you changed your mind, you pay the cost of shipping it back to us.
Faulty, damaged or incorrect items: if your item arrives faulty or damaged, or we sent you the wrong item, Cam-Ora pays the return shipping. Please contact us at info@cam-ora.com with your order number and photos of the issue, and we will arrange the return.
Refunds
Once we receive your return, we will inspect it and email you to confirm whether the refund is approved. Approved refunds are issued within 5 business days of receiving and inspecting the item.
Card, PayPal and Shop Pay orders are refunded to the original payment method. Your bank or card provider may take additional time to show the refund on your statement.
Cash-on-delivery orders are refunded, at your choice, either by bank transfer to an account in your name (we will ask you for your bank details) or as Cam-Ora store credit.