Return Policy

Return & Refund Policy

At Cam-Ora, we want you to be confident in every purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your order, subject to the conditions below.

14-Day Returns

To be eligible for a return, the item must:

Be returned within 14 days of the date you received it
Be unused and in its original condition
Show no signs of wear, damage or alteration
Include all original components and accessories
Be returned with its original packaging

To request a return, please contact us at info@cam-ora.com before sending your item back.

Please include your order number and reason for the return so we can provide you with the appropriate return instructions.

Items returned without contacting Cam-Ora in advance may not be accepted.

Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from the product you ordered, please contact us as soon as possible at info@cam-ora.com.

Please provide your order number and clear photographs showing the issue.

Once reviewed and approved, Cam-Ora will arrange an appropriate solution, which may include a replacement or refund.

Where the return is due to an incorrect, damaged or defective product supplied by Cam-Ora, reasonable return shipping costs will be covered by us.

Items That Cannot Be Returned

We may be unable to accept a return if:

The return request is submitted more than 14 days after delivery
The product has been used, worn, damaged or altered after delivery
The product is incomplete
Original components or accessories are missing
The original packaging has been significantly damaged or is missing
The item was personalised or customised specifically for the customer, unless it arrived damaged or defective

Return Shipping

For standard returns where the product is not damaged, defective or incorrectly supplied, the customer is responsible for the cost of returning the item.

We recommend using a registered and trackable courier service, as Cam-Ora cannot be responsible for returned items that are lost or damaged while being shipped back to us.

Original shipping and handling charges are non-refundable unless the return results from an error by Cam-Ora or the product was received damaged or defective.

Refunds

Once your returned item has been received, it will be inspected to confirm that it meets our return conditions.

We will then notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please note that the time required for the refund to appear in your account may vary depending on your bank, card issuer or payment provider.

Exchanges & Replacements

Where appropriate, Cam-Ora may offer a replacement or exchange instead of a refund.

Any replacement or exchange is subject to product availability.

Natural Leather Characteristics

Cam-Ora products are crafted from genuine camel leather.

As leather is a natural material, variations in grain, texture and tone may occur from one piece to another. These natural variations contribute to the individual character of each product and are not considered defects.